Privacy Policy

Effective Date: August 2025

Your privacy is important to us.
This policy explains how cāive collects, uses, and protects your personal information when you visit caive.net or use our guidance services.

1. Information We Collect

We may collect personal information you voluntarily provide — such as
your name and email address — when you subscribe to our newsletter,
download resources, or contact us directly.

When you purchase a guidance service, we also collect information provided through our intake form, which may include your preferred messaging platform and a description of your issue.
We also collect and store the content of your text-based conversations to provide the service and for your future reference.

2. How We Use Your Information

We use your data to deliver guidance, process payments, send email updates, provide access to resources, prevent misuse, and improve the functionality of our site and services.
We never sell or rent your personal data to third parties.

3. Anonymous Data Sharing for cāive’s Development (Opt-in)

You may choose in our intake form to allow us to use anonymized insights from your conversations to help improve cāive’s philosophy and services.
This is optional and does not affect your service.

4. Cookies

This site may use cookies to analyze traffic, remember preferences, and enhance user experience.
You can manage or disable cookies in your browser settings.
If we add non-essential analytics, we will request consent.

5. Third-Party Services

We use third-party providers to run the service and share only the minimum necessary data with them:
Stripe (payments), Google Forms/Sheets (intake & storage), MailerLite (email), Google Workspace/Gmail (email), and Telegram (message delivery).
Except for Telegram, these providers act as our data processors and handle your information under their privacy policies and our agreements with them.
Telegram operates its own platform and privacy policy and generally acts as an independent data controller for accounts and messages on its service (standard chats are cloud-based; Secret Chats are end-to-end encrypted).
We are not responsible for third-party practices, but we select reputable providers and apply safeguards. For international transfers used by these providers, see Section 14.

6. Data Security

We implement reasonable measures to protect your personal data. However, no method of internet transmission or storage is 100% secure,
and we cannot guarantee complete security.

7. Your Rights (GDPR)

You may request access, rectification, deletion, restriction, portability, or object to certain processing.
Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.
We respond to valid requests within 30 days.

8. Children’s Privacy

Our website and services are intended for individuals 18+.
We do not knowingly collect personal data from children.
If you believe a minor has provided data, contact us so we can delete it.

9. External Links

This website may contain links to external websites.
We are not responsible for the privacy practices or policies of third-party sites.
We recommend reviewing their policies before providing any personal data.

10. Updates to This Policy

This privacy policy may be updated periodically to reflect changes in law, technology, or business practices.
The most recent version will always be posted on this page, with the effective date shown above.

11. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:
(a) Consent when you opt-in for newsletters or anonymized data sharing;
(b) Contractual necessity to provide paid guidance services you request;
(c) Legitimate interest to improve our services and protect against misuse; and
(d) Legal obligations for accounting and tax record-keeping.

12. Data Controller

The data controller responsible for your information is:
Dominik Jasiński / cāive, Wrocław, Poland.
Email: support@caive.net.

13. Data Retention

Newsletter data is retained until you unsubscribe.
Guidance conversation data is stored for the duration of the service plus 30 days and then deleted, unless you request earlier deletion.
Summaries you receive (e.g., PDFs) are yours to keep; we store anonymized notes only if you consent.
Payment and invoicing records are retained for at least 5 years to comply with Polish tax law.

14. International Transfers

Some providers (e.g., Stripe, Google, MailerLite, Telegram) may transfer data outside the European Economic Area.
These providers rely on the EU–U.S. Data Privacy Framework and/or Standard Contractual Clauses to protect your information.

15. How to Exercise Your Rights & Complaints

To exercise your rights or ask questions, email support@caive.net
or use the Contact page.
You also have the right to lodge a complaint with the Polish Data Protection Authority (UODO) — uodo.gov.pl.

16. Sensitive Information

Please do not share medical records, financial details, or passwords in messages.
Guidance conversations are delivered via Telegram and are also subject to Telegram’s security and privacy settings.

17. Direct Marketing

If you subscribe to updates, you can unsubscribe at any time via the link in our emails or by contacting us.
You have the right to object at any time to the processing of your data for direct marketing.